The Medik8 Skin Advisor combines advanced diagnostic photo analysis with a targeted clinical questionnaire. Trained on significant practitioner expertise and clinical skin data, the AI evaluates key visual and reported markers - including hydration levels, texture, redness, hyperpigmentation, and barrier stability - to determine your precise skin baseline.

Yes. The diagnostic tool is built directly upon our clinical heritage and formulation principles, ensuring every recommendation is grounded in evidence-based skin science. If you ever require further reassurance, bespoke guidance, or help choosing between products, our dedicated Customer Care Team is always available to further support your skincare consultation.

For the most accurate analysis, we recommend taking your photo in bright, natural light with a clear, makeup-free face, hair pulled back and any eyewear removed. The consultation will take less than two minutes.

Yes, entirely. Your photo is used solely for the real-time diagnostic analysis during your session, it will be stored for 30 days for you to revisit your results, before being deleted. It is never sold, stored beyond 30 days or used for any other purpose than providing your personalized results.

The choice is yours. Depending on your goals, the Skin Advisor can formulate a comprehensive multi-step regime or identify your targeted essentials (2–3 high-performance problem solvers focused on a specific priority). You can also ask specific questions about layering your active ingredients, application order, or how best to integrate a new formula into your existing routine.

Absolutely. The diagnostic explicitly screens for safety conditions including pregnancy, nursing, and heightened sensitivity. It will automatically exclude ingredients not recommended for you - such as high-potency Vitamin A, instead it will suggest safe, high-performance alternatives.

If you are currently using prescription topicals or oral skin medications, we always advise directing your questions to your prescribing doctor or dermatologist before introducing new active formulas.

Skin transformation takes time. We recommend reassessing your skin every 10 to 12 weeks - allowing sufficient time for cell turnover and active ingredients to deliver visible results - or whenever you experience a significant shift in season, environment, or personal goals.